100x Privacy Policy — How We Protect Your Personal Information
This Privacy Policy explains how 100x collects, uses, stores and protects the personal information of users on our platform in Malaysia. We are committed to respecting your privacy and handling your data responsibly, in accordance with applicable data protection laws.
Effective date: 1 January 2026. Please read this document carefully before using the 100x platform.
What Information Do We Collect from You
When you register and use the 100x platform, we collect several categories of information to allow our services to function properly and securely.
Account Information
During registration, we collect your full name, date of birth, email address, phone number and preferred username. This information is used to create and verify your account, and to confirm that you meet the minimum age requirement.
Payment & Transaction Information
For MYR deposits and withdrawals, we record transaction details including the payment method used, transaction amount and date. Full bank account numbers or card details are not stored directly on our servers — they are processed through secure, industry-compliant third-party payment providers.
Device and Browser Information
We automatically collect technical information including IP address, browser type, operating system, screen resolution and device details. This data is used to detect unauthorised access, resolve technical issues and optimise the user experience across devices, including smartphones.
Platform Usage Data
We record usage activity such as login dates and times, games played, bets placed and session duration. This helps us identify unusual usage patterns and provide better support to our users.
Contents of This Policy
- Information We Collect
- Purpose of Data Use
- Cookies & Tracking
- Data Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
How Your Information Is Used
Ensuring every user is a real individual aged 18 or above, and preventing identity fraud or duplicate registrations.
Securely processing deposits and withdrawals in Malaysian Ringgit (MYR) and maintaining transaction records for accounting and dispute resolution purposes.
Providing effective support when you reach out to the 100x support team, including resolving transaction or account issues.
Detecting and preventing suspicious activity, fraud, money laundering, and any security threats to user accounts.
Sending account-related notices, terms updates, security alerts and promotional information (with your consent) via email or message.
Analysing aggregated, anonymised usage patterns to improve platform performance, interface design and the overall user experience.
Cookies and Tracking Technologies
The 100x platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device by your web browser.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information on how you use the platform, such as the most frequently visited pages. This data is gathered anonymously and used for technical improvements.
- Preference Cookies: Saving user preferences such as your chosen language and display settings to make return visits more convenient.
You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the platform. By continuing to use 100x, you consent to the use of cookies as described above.
Data Retention and Technical Security Measures
All 100x user data is stored on servers protected with SSL encryption and strict access controls. We apply encryption both in transit and at rest to ensure your information remains inaccessible to unauthorised parties.
Access to user data is restricted to 100x staff who require it to perform their duties, and all staff are bound by strict confidentiality agreements.
Data Retention Period
Active account data is retained for as long as your account remains active. Following account closure, your data will be kept for the minimum period required under Malaysian law (typically seven years for financial records) before being securely deleted. Data that is no longer required is erased using secure, non-recoverable deletion methods.
Data Sharing with Third Parties
100x does not sell or rent your personal data to any third party for marketing purposes. However, we may share limited information with the following parties under certain circumstances:
- Payment Providers: To securely process your MYR deposit and withdrawal transactions.
- Game Providers: Session information required to run games from licensed software providers.
- Regulatory Authority: Where required by Malaysian law or a valid court order.
- Technical Partners: Cloud infrastructure and security services bound by strict data protection agreements.
Your Rights as a User and How to Contact Us
As a 100x platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by emailing our support team, and we will provide the relevant information within a reasonable timeframe.
Right to Rectification
If your data is inaccurate or out of date, you have the right to request a correction. Some details such as your name and email can be updated directly in your account settings. For other corrections, please contact our support team.
Right to Erasure
You may request deletion of your personal data by closing your account and contacting us. Please note that certain data may need to be retained for a specified period to meet Malaysian legal requirements before it can be fully erased.
Changes to This Privacy Policy
100x reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via a notice on the platform or to your registered email before the new effective date. Continued use of the platform after that date constitutes your acceptance of the updated policy. You are encouraged to review this page periodically.
Contact Us
For any privacy or data-related enquiries, or to submit a request regarding your rights, please contact the 100x support team at: [email protected]. For other general enquiries, you may also refer to our FAQ page.
Related Policies
Contact the Privacy Team
For personal data-related requests:
We aim to respond within 5 business days.
Have a Question About Your Privacy at 100x?
Our team is ready to assist with any personal data enquiries. You can also check the FAQ for quick answers, or register to start using our platform.